UK MAINLAND DELIVERY
Standard Delivery (2 - 4 days)
Delivery Charge: £4.95 (FREE Delivery for orders over £150)
Express Delivery (1 - 2 days)
Delivery Charge: £9.95 (£4.95 Delivery for orders over £150)
UK NON-MAINLAND DELIVERY
Standard Delivery (usually delivered within 3 - 5 days*)
Scottish Highlands / Scottish Islands, Channel Islands (Guernsey & Jersey), N. Ireland, IoW, Isle of Man, Isles of Scilly.
Delivery Charge: £9.99 (£4.99 Delivery for orders over £150)
*Delivery may take a little longer to these locations.
Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.
Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
WHAT IF AN ITEM I ORDER IS OUT OF STOCK?
The website stock levels are live and always up to date.
In the unlikely event that an order is placed for an item that is no longer in stock you will be notified by email and are entitled to a full refund. We will make every effort to find you a suitable alternative at this stage, should you wish, or proceed with a refund upon your instruction.
Please return your item(s) to the applicable address below. You are welcome to return items to our stores, who will in turn transfer them internally to our warehouse for processing. Refunds for website orders are not able to be processed by the store directly.
Escape Menswear (Returns)
14-16 Spring Street
RETURN OF GOODS POLICY
We aim process your return within 1 working day of it arriving on our premises.
All returns for a refund must be organised within 14 days of receiving your goods.
Items to be returned must be in an 'as new' condition (unused, unworn and unwashed, complete with their original packaging and tags.)
If you have purchased a product as a gift, please do not discard the product tags until you are sure the item does not need to be returned.
If an exchange is required, please process a new order and follow the returns process for your existing order. This allows us to dispatch the replacement item(s) more efficiently and avoids disappointment if stock levels are low.
You will be required to organise, and pay for the return of goods to us.
Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights, and is in compliance of the relevant UK laws.
You are not liable for any postage costs if you were supplied the wrong item, wrong size, wrong colour or if the item is faulty. Full postage fees are applicable to all other returns. You remain responsible for arranging and paying for the return of goods to us.
If you are not liable for postage costs then we will refund the amount paid to return the item(s) to us to the original card used to place your order and you will not be charged postage fees for a replacement.
- Verify that your return meets the criteria in the Return of Goods Policy above.
- Return the item(s) to the relevant address above. This address is also on your invoice.
Please return your invoice (or a copy of it) with brief written instructions for refund. If you do not have your invoice, please include the following details:
- Your full name, address and postcode
- Your order reference (if known)
- Contact telephone number
- Once the returned goods have been received, checked and verified, your original payment account will be credited as necessary.
For your safety it is recommended you use a fully tracked delivery service, such as Royal Mail Recorded or Special Delivery, and ensure the package is adequately insured for any loss or damage while in transit. We are not liable for any return items until they have arrived back with us.
If goods are returned due to being faulty, a full refund, replacement will be available upon confirmation of the fault, plus the cost of postage and packing (equal to the original postage and packing cost incurred by us, unless proof of postage cost is supplied) and any other costs that have incurred as a direct result of faulty goods being supplied (providing proof is supplied).
All refunds will be made only to the original card used for the purchase.We aim process your return within 1 working day of it arriving on our premises but please allow up to 10 days for the refund to credit your account.
You have the right to cancel your order within 14 working days without giving a reason. The 14 days start from the day after you receive the goods.